Refund Policy

If you're not satisfied with the DIY with AI course, request a refund within 14 days of purchase and we'll refund the full amount — no questions asked, provided you have not already accessed more than 50% of the course material.

Refunds are processed through Whop and appear on your original payment method within 5–10 business days.

These are fixed-scope, fixed-price engagements. Because significant work begins immediately after the kickoff call, the following schedule applies:

• Before kickoff: full refund on request.
• After kickoff, before first draft: 50% refund.
• After first draft is delivered: no refund. You keep the deliverables produced to that point.

Custom Builds are milestone-billed. Payments for completed milestones are non-refundable once the milestone has been delivered and approved. Payments for future milestones are refundable on request before work on that milestone begins.

If we are unable to complete the project for reasons within our control, we will refund all amounts paid for milestones not yet delivered.

The Free Site Audit is offered at no cost. No refund is applicable.

Monthly retainer fees are billed in advance and are non-refundable for the current billing month. You may cancel at any time, and your subscription will not renew for the following month.

Email gjnnell@gmail.com with the subject line "Refund Request" and include:

• Your order confirmation or receipt number.
• The email address used at checkout.
• A brief reason for the request (optional but helpful).

We respond to refund requests within 2 business days. Approved refunds are issued back to your original payment method.

If you believe a charge was made in error, please contact us first. Filing a chargeback without contacting us may result in the suspension of future service. We cooperate fully with legitimate disputes and with Whop's dispute-resolution process.

We may grant refunds outside this policy at our sole discretion — for example, when a service could not be delivered as promised. Nothing in this policy limits any statutory rights you may have under the consumer protection laws of your jurisdiction.

Refund questions? Email gjnnell@gmail.com.